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At Gravity Fitness Limited we are dedicated and passionate about delivering a world class service to all of our customers whether it be prior, during and even after your visit.

At Gravity Fitness Limited we understand and appreciate the importance of all feedback and welcome ALL comments regarding your visit to any of our venues.

To ensure we are able to deal with your feedback appropriately please contact the email address below within 4 weeks of your visit to our venues. We regret that we are unable to assist with any feedback after this time.

All feedback should be sent to and please include the following information in your email:

  • Your full name
  • Your postal address
  • Your contact number
  • Booking reference number or proof of purchase.

Our Customer Service Centre is available Mon-Fri, 10-7pm and Sat-Sun, 9-5pm. Please be advised that it may take up to 18 working days to respond to your feedback, this may be due to any investigative work that would be carried out.

Gravity Fitness Limited is committed to saving our environment and will therefore only accept feedback via email.

Thank you for taking the time to contact Gravity Fitness Limited.

Head office

Castleford Xscape
Colorado Way
WF10 4TA
Customer Service Centre
Mon-Fri- 10-7pm
Sat- Sun 9-5pm
Telephone: 01977 52 99 20